DATA POLICY

At Face Place we take your data and it's use seriously. We have the following beliefs:

  • Your data is yours

  • We will stop marketing communications when you request

  • Data where possible is anonymised

  • We do not pass details onto third parties

  • We want to keep our communications relevant to the company’s purpose

 

We use the following marketing and communications tools in a way that reflects our beliefs.

 

New Client form

This form is used to keep a record of our client needs and treatment history. Because our treatments use advanced techniques it is important we keep a record we can both refer to. Should you want to see a copy of this record just let us know.  On initial sign up we take contact details so we can inform you of any unforeseen changes to our diaries and keep you informed on products and offers from Face Place and Rosewood London as well as articles relating to skin care and lifestyle. This information is delivered through email.

 

Email

We run a one click unsubscribe button in every email allowing you to stop communications with ease. We genuinely do not want to email anyone who does not want to hear from us. We use a market leading platform which uses user name, a strong password and your devices IP address to triple authenticate anyone accessing this platform.

 

Social media

You are free to follow or not, we do not capture personal data from any social media channel outside of the platforms themselves. You would have to see the individual policies to understand how they or others might be using data from the platforms.

 

Website

Because our online marketing revolves around our website and we have created this Face Place website privacy policy to demonstrate our commitment to the privacy of our customers, but also to be delivered at a good level of detail. Please read the following to learn more about our privacy policy and how we handle the personal information collected from our clients.

 

What the website policy coveres:

This privacy policy covers our treatment of personally identifiable information collected by us through a website owned and operated by us.  This privacy policy does not apply to the practices of companies that are not in our direct subjection, or of persons not employed by us, including any third-party content contributors bound by contract and any third-party websites to which our websites may link.

 

Collection and Use of Personal Information

You may visit our websites without disclosing any personal information. However, we need certain personal information if you wish to purchase our products, register a form of marketing account, receive our newsletter, or use certain services. If and where required, this information may include your contact information and/or your company contact information. We will use this information to reply to your inquiries, to provide you with requested products and services, to set up your member's account, and to contact you regarding new products and services. By accessing our services and voluntarily providing us with the requested personal information, you consent to the collection and use of information in accordance with this privacy policy.

 

Collection and Use of Non-Personal Information

We automatically receive and record certain types of non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. We may use this information to customize the advertising and content you see and to fulfill your requests for certain products and services. However, we do not connect these non-personal data to any personal information collected from you. We also allow third party companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. These cookies are not connected to any personal information in any way. Third party cookie usage is subject to their own privacy policies, and we assume no responsibility or liability for their use.

 

Information Sharing and Disclosure

We may disclose your personal information to third parties who work on our behalf to provide products and services requested by you. We may share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information. We may otherwise disclose your personal information when:

 

  • We have your express consent to share the information for a specified purpose;

  • We need to respond to subpoenas, court orders or such other legal process;

  • We need to protect the personal safety of the users of our websites or defend the rights or property that pertain to us;

  • We find that your actions on our websites violate our Terms of use document or any of our usage guidelines pertaining to corresponding products or services.

 

Consent

If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to us. If you have provided personal information to us and cease to consent to its use or disclosure as outlined herein, please notify us at info@faceplace.london.

 

Security

Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your information stored with us is protected for your privacy and security. In the high security areas of our websites, as identified on the site, we use industry-standard SSL-encryption to protect data transmissions. We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures. Further, we retain your personal information only as long as necessary to fulfil the purposes identified above or as required by governing law.

 

Google

We use google analytics which in turn uses cookies to identify actions taken when browsing the web. We use the data Google provides to understand which marketing works, which does not and to measure improvements to our website and online marketing activity. This data is anonymous to us, it simply helps us to make better decisions. You can see Google policy here https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

If you have any questions please contact us info@faceplace.london

Changes to This Privacy Policy

We may at any time, without notice to you and in it's sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of our website after any such amendments signifies your acceptance thereof.

COMPLAINTS POLICY

No one likes complaints or complaining. We try to resolve anything swiftly and fairly through our London branch. Should it not be possible to resolve a complaint within 2 weeks then we escalate it to the Face Place home in west Hollywond (see our "other locations")

CANCELATIONS POLICY

Sometimes plans change, please let us know with as much notice as possible. However if you do not give us 24 hrs notice then we will charge the full rate for the treatment.
 

FACE PLACE London

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